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Developments in technology have produced an environment where communications have become less formal and more spontaneous. This requires the implementation of management techniques to ensure the continuing clarity of communication and effective record keeping.

It is critical to keep accurate and orderly records of a project’s communications and to choose the most appropriate form of communication for your project’s needs. Contractual, legal and confidentiality requirements also need to be factored in. Refer Acumen notes Project records and Electronic communications for more information.

The topic of this note is professional communication with clients, consultants, contractors, builders etc. You should also consider implementing guidelines in your practice on the use of text messaging and social media and the management of personal staff communications. Refer Acumen notes Email policy and Social media and the workplace as a guide.