Managing professional indemnity claims

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Normally when a problem arises in a construction project the natural and commercially sensible approach is to try to resolve it.

In any project there are issues which may result in a claim if not addressed promptly. It is good practice to respond in a way which mitigates potential problems before substantial damage or cost to the client or another party arises. A potential claim may be averted or resolved by negotiation, revisions of documents or plans, etc.

You should however be aware that professional indemnity (PI) policies direct the insured to not admit or compromise a claim without the written consent of the insurer.

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